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Frequently Asked Questions

 maluma_header_aboutus

 

What is so special about European formula?

Our organic formula is made from grass fed cow’s milk. These cows are not treated with hormones/antibiotics and live a carefree life which aids in healthier milk production. European formulas does not contain harmful ingredients found in most brands of baby formula in America. They does not contain added fluoride, corn/rice syrup, chemical addictive’s, GMOs, added sugars, preservatives, added colors and soya. You can rest assured you are giving your baby one of the healthiest formula options available in the world!

 


 

The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you? 

With over 5 years experience, hundreds of excellent reviews, thousands of shipped orders and tens of thousands of customers there is no reason not to trust us.

We fulfill the "Trusted Shops" quality criteria (you can view our certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service.

No risk guaranteed! Our extra layer of security covers your order in case of physical loss while transit.  

 


 

Your prices are much better than anywhere else on the web. How is that possible?     

Because we are shipping directly from Germany - where the organic formulas are made. We are a established german organic food company with a big warehouse and a perfect network of formula manufacturers. As a result, we are immediately informed of any recalls or potential issues with the formula and we always ship the freshest batch available on marked.  

We are right at the source of supply so we can offer prices up to 60% cheaper than anywhere else on the web. 

 


  

What is the difference between Infant Formula (stage 1), Follow-On Formula (stage 2) and PRE?     

The primary difference between our Infant Formula and Follow-On Formula is the balance of milk proteins. Both formulas have whey and casein proteins but in different proportions. PRE milk formulas normally contain no starch so you are able to feed more to your baby on a 3 hour schedule. 

 


  

How many servings are in one box?     

That depends on the brand and the formula stage. Here are some examples: 

HiPP First Infant Formula 1: approx. 150oz mixed formula Lebenswert Infant Formula 1: approx. 130oz mixed formula Holle Organic Infant Formula Stage 1: approx. 90oz mixed formula

 


 

Do I have to pay any taxes?     

No - generally there is no import duty to be paid. We also take care of any sales taxes. There is an extremely low chance that customs requires additional information or charge extra fees when you choose "Express Shipping" method. Should this happen please contact us as soon as possible.

  


 

When will I receive my order and how much does the shipping cost?    

We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next buisnes day to make the shortest delivery times possible. Read more here.

Our shipping types:

Free Worldwide Shipping: Reliable and environmentally friendly shipping (100% climate neutral) with parcel tracking. Depending on your local postal service, it will take approx. 2-3 weeks to be delivered. Yes, it's free!

Worldwide Priority Shipping: Your package take approx. 10-15 business days to arrive (depending on your local postal service). The parcel has priority when leaving Germany via airport and will be processed by your local postal service with priority too. You can choose this shipping method for just $30.

Express Shipping (USA & Canada): Super fast delivery within 1-3 business days! Your order has priority when leaving Germany via airport and will be processed by DHL Express. You can receive up-to-date shipment information by email or SMS. Additional cost: just $40!

  


 

When will the formula expire?  

We always ship the freshest batch available on marked with around 1 year expiration. Please know that the expiration dates are written as follows: dd/mm/yyyy.

  


 

Is it really necessary to boil the water?

Yes, we recommend you follow the directions from the manufacturer. Any kind of infant formula is never sterile. Boiling the water is important as it sterilizes the infant formula and kills any microorganisms that may be present in the formula. This is particularly important for premature babies.

  


 

Is the formula x-rayed or irradiated? If so, should I be worried?  

We always mark your parcel with a label to not irradiate because of organic baby food. There is an extremely low chance your order will be x-rayed when it is processed through customs. However none of the formula is exposed to irradiation. 

  


 

 

 

 

maluma_team

 We are happy to help, should you have any questions or require individual help: click here

 ☎ 1-800-704-9910 

Toll Free Service Phone for USA and Canada 

maluma_header_logo59c1863857070

 

Frequently Asked Questions     What is so special about European formula? Our organic formula is made from grass fed cow’s milk. These cows are not treated with... read more »
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Frequently Asked Questions

 maluma_header_aboutus

 

What is so special about European formula?

Our organic formula is made from grass fed cow’s milk. These cows are not treated with hormones/antibiotics and live a carefree life which aids in healthier milk production. European formulas does not contain harmful ingredients found in most brands of baby formula in America. They does not contain added fluoride, corn/rice syrup, chemical addictive’s, GMOs, added sugars, preservatives, added colors and soya. You can rest assured you are giving your baby one of the healthiest formula options available in the world!

 


 

The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you? 

With over 5 years experience, hundreds of excellent reviews, thousands of shipped orders and tens of thousands of customers there is no reason not to trust us.

We fulfill the "Trusted Shops" quality criteria (you can view our certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service.

No risk guaranteed! Our extra layer of security covers your order in case of physical loss while transit.  

 


 

Your prices are much better than anywhere else on the web. How is that possible?     

Because we are shipping directly from Germany - where the organic formulas are made. We are a established german organic food company with a big warehouse and a perfect network of formula manufacturers. As a result, we are immediately informed of any recalls or potential issues with the formula and we always ship the freshest batch available on marked.  

We are right at the source of supply so we can offer prices up to 60% cheaper than anywhere else on the web. 

 


  

What is the difference between Infant Formula (stage 1), Follow-On Formula (stage 2) and PRE?     

The primary difference between our Infant Formula and Follow-On Formula is the balance of milk proteins. Both formulas have whey and casein proteins but in different proportions. PRE milk formulas normally contain no starch so you are able to feed more to your baby on a 3 hour schedule. 

 


  

How many servings are in one box?     

That depends on the brand and the formula stage. Here are some examples: 

HiPP First Infant Formula 1: approx. 150oz mixed formula Lebenswert Infant Formula 1: approx. 130oz mixed formula Holle Organic Infant Formula Stage 1: approx. 90oz mixed formula

 


 

Do I have to pay any taxes?     

No - generally there is no import duty to be paid. We also take care of any sales taxes. There is an extremely low chance that customs requires additional information or charge extra fees when you choose "Express Shipping" method. Should this happen please contact us as soon as possible.

  


 

When will I receive my order and how much does the shipping cost?    

We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next buisnes day to make the shortest delivery times possible. Read more here.

Our shipping types:

Free Worldwide Shipping: Reliable and environmentally friendly shipping (100% climate neutral) with parcel tracking. Depending on your local postal service, it will take approx. 2-3 weeks to be delivered. Yes, it's free!

Worldwide Priority Shipping: Your package take approx. 10-15 business days to arrive (depending on your local postal service). The parcel has priority when leaving Germany via airport and will be processed by your local postal service with priority too. You can choose this shipping method for just $30.

Express Shipping (USA & Canada): Super fast delivery within 1-3 business days! Your order has priority when leaving Germany via airport and will be processed by DHL Express. You can receive up-to-date shipment information by email or SMS. Additional cost: just $40!

  


 

When will the formula expire?  

We always ship the freshest batch available on marked with around 1 year expiration. Please know that the expiration dates are written as follows: dd/mm/yyyy.

  


 

Is it really necessary to boil the water?

Yes, we recommend you follow the directions from the manufacturer. Any kind of infant formula is never sterile. Boiling the water is important as it sterilizes the infant formula and kills any microorganisms that may be present in the formula. This is particularly important for premature babies.

  


 

Is the formula x-rayed or irradiated? If so, should I be worried?  

We always mark your parcel with a label to not irradiate because of organic baby food. There is an extremely low chance your order will be x-rayed when it is processed through customs. However none of the formula is exposed to irradiation. 

  


 

 

 

 

maluma_team

 We are happy to help, should you have any questions or require individual help: click here

 ☎ 1-800-704-9910 

Toll Free Service Phone for USA and Canada 

maluma_header_logo59c1863857070

 

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