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Frequently Asked Questions

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Why are European formulas better?

Our European formulas are made from grass fed cow’s milk. These cows are not treated with hormones/antibiotics and live a carefree life which benefits in healthier milk production. European formulas does not contain harmful ingredients found in most brands of baby formula in America. 

 

The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you? 

Because we fulfill the Trusted Shops quality criteria (You can view the certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service. You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods.  

 

Your prices are much better than anywhere else on the web. How is that possible?     

We are a established german organic food company with a big warehouse and a perfect network of formula manufacturers. As a result, we are immediately informed of any recalls or potential issues with the formula and we always ship the freshest batch available on marked.  

We are right at the source of supply so we can offer prices up to 60% cheaper than anywhere else on the web.

 

When will I receive my order and how much does the shipping cost?    

We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next buisnes day to make the shortest delivery times possible. Read more here.

Our shipping types:

Free Worldwide Shipping: Reliable and environmentally friendly shipping (100% climate neutral) with parcel tracking. Depending on your local courier company, it will take approx. 2-3 weeks to be delivered. Yes, it's free!

Worldwide Priority Shipping: Your package take approx. 10-15 business days to arrive (depending on your local courier company). The parcel has priority when leaving Germany via airport and will be processed by your local courier company with priority too. You can choose this shipping method for just $30.

NEW: Airmail Express USA: Super fast delivery within 1-3 business days! Your order has priority when leaving Germany via airport and will be processed by DHL Express. You can receive up-to-date shipment information by email or SMS. Additional cost: just $40!

 

When will the formula expire?  

We always ship the freshest batch available on marked with around 1 year expiration. Please know that the expiration dates are written as follows: dd/mm/yyyy.

 

Is it really necessary to boil the water?

It is important to understand that boiling the water has nothing to do with the quality of the water you are using to make the formula. Boiling the water makes the formula safe - by killing bacteria and other contaminants that can be potentially harmful to your baby.

 

Are your products irradiated?   

No, none of the formula is exposed to irradiation. 

 

 

 Laura

Laura is responsible for the customer service. She is always there to assist you.

 

LogoMalumaGreen

 

 

 

Frequently Asked Questions     Why are European formulas better? Our European formulas are made from grass fed cow’s milk. These cows are not treated with... read more »
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Frequently Asked Questions

 maluma_aboutus_banner

 

Why are European formulas better?

Our European formulas are made from grass fed cow’s milk. These cows are not treated with hormones/antibiotics and live a carefree life which benefits in healthier milk production. European formulas does not contain harmful ingredients found in most brands of baby formula in America. 

 

The biggest concern when purchasing European formula is finding a trustworthy and reliable vendor. Why should I trust you? 

Because we fulfill the Trusted Shops quality criteria (You can view the certificate here). Compliance with the criteria is continuously audited by experts. The audit covers areas such as data protection, costs and payment, delivery terms, returns processing and customer service. You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods.  

 

Your prices are much better than anywhere else on the web. How is that possible?     

We are a established german organic food company with a big warehouse and a perfect network of formula manufacturers. As a result, we are immediately informed of any recalls or potential issues with the formula and we always ship the freshest batch available on marked.  

We are right at the source of supply so we can offer prices up to 60% cheaper than anywhere else on the web.

 

When will I receive my order and how much does the shipping cost?    

We know receiving your shipment in a timely manner is important to you because hungry babies can’t wait! Therefore, your order will ship out same or next buisnes day to make the shortest delivery times possible. Read more here.

Our shipping types:

Free Worldwide Shipping: Reliable and environmentally friendly shipping (100% climate neutral) with parcel tracking. Depending on your local courier company, it will take approx. 2-3 weeks to be delivered. Yes, it's free!

Worldwide Priority Shipping: Your package take approx. 10-15 business days to arrive (depending on your local courier company). The parcel has priority when leaving Germany via airport and will be processed by your local courier company with priority too. You can choose this shipping method for just $30.

NEW: Airmail Express USA: Super fast delivery within 1-3 business days! Your order has priority when leaving Germany via airport and will be processed by DHL Express. You can receive up-to-date shipment information by email or SMS. Additional cost: just $40!

 

When will the formula expire?  

We always ship the freshest batch available on marked with around 1 year expiration. Please know that the expiration dates are written as follows: dd/mm/yyyy.

 

Is it really necessary to boil the water?

It is important to understand that boiling the water has nothing to do with the quality of the water you are using to make the formula. Boiling the water makes the formula safe - by killing bacteria and other contaminants that can be potentially harmful to your baby.

 

Are your products irradiated?   

No, none of the formula is exposed to irradiation. 

 

 

 Laura

Laura is responsible for the customer service. She is always there to assist you.

 

LogoMalumaGreen

 

 

 

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